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Customer Service Experience

PA Turnpike Enhances Its AI-Powered Virtual Assistant Chatbot

Posted on July 30, 2026July 30, 2026
Posted in: Public  Tagged in: Customer Service Experience, Highway-Tunnel-Bridge Safety (Includes COVID-19 Impacts), Information Technology Resources and Acquisitions, Pennsylvania, Pennsylvania Turnpike Commission (PTC)

Indian Mobile App Streamlines Pass Purchases And Customer Service

Posted on July 22, 2026July 23, 2026
Posted in: Subscribers Only  Tagged in: Customer Service Experience, India, Information Technology Resources and Acquisitions, National Highways Authority of India (NHAI), Toll Exemption And Discount And Equity Programs

PA Turnpike Plazas Will Offer Special Summertime Activities And Open Dedicated Children’s Areas

Posted on June 10, 2026June 10, 2026
Posted in: Public  Tagged in: Customer Service Experience, Pennsylvania, Pennsylvania Turnpike Commission (PTC), Philadelphia PA Metro Area, Service Plazas

Ohio Turnpike Continues Summer Customer Appreciation Days Tradition

Posted on June 9, 2026June 10, 2026
Posted in: Public  Tagged in: Customer Service Experience, Ohio, Ohio Turnpike and Infrastructure Commission, Public Outreach And Communication, Service Plazas

TransCore Will Replace RiverLink Back-Office System With Integrity® Solution

Posted on January 28, 2026January 29, 2026
Posted in: Public  Tagged in: AET (All-Electronic Tolling), Customer Service Experience, Indiana, Indiana Department of Transportation (INDOT), Kentucky, Kentucky Transportation Cabinet, Louisville-Southern Indiana Ohio River Bridges, Procurement of Tolling Equipment & Services, RiverLink Toll System (IN-KY Ohio River Bridges), TransCore

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Mailbag

  • UPDATED: Invitation to Apply – 2026 IAG Industry Day Forum
    July 20, 2026
  • Q-Free Awarded Multi-Year Tolling Infrastructure Contract by Ferde in Norway
    July 8, 2026

View All »

Jobs

  • Traffic and Revenue Manager — I‑77 Mobility Partners LLC
    March 6, 2026
  • Proposal Manager — ViaPlus by VINCI Highways
    June 27, 2025

View All »

RFPs

  • Roadside Safety Services RFP — Central Texas Regional Mobility Authority (CTRMA)
    August 3, 2026
  • RFP for Customer Service Center Operations — North Carolina Turnpike Authority
    May 29, 2026

View All »

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