Daily News Briefs, August 27, 2019

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Kansas Turnpike Launches Online Customer Satisfaction Survey

The Kansas Turnpike Authority is inviting is customers to provide feedback on their travel experience by participating in a customer satisfaction survey that remains open until September 30. “We take pride in being a customer-driven organization,” said turnpike CEO Steve Hewitt in a news release. “Many of our modernization efforts, such as highway speed electronic lanes, electric charging stations and increasing the vertical clearance of overhead bridges have come from customer feedback.”

Customer Service Experience Kansas Kansas Turnpike Authority (KTA)


A Look Inside FTE's Operations Center

Spectrum News 9 visits the operations center of Florida’s Turnpike Enterprise, located at the Turkey Lake Service Plaza in Orlando, to observe preparations for Labor Day weekend, “one of the busiest travel holidays of the year.”

Florida Florida's Turnpike Enterprise (FTE) Highway and Bridge Safety (Including COVID-19 Impacts)


Traffic Technology Panel Devised Special Tokyo Toll Rates for 2020 Olympics

The Asahi Shimbun reports that a variable toll rate program that will be in effect on Tokyo expressways during next summer’s Olympics and Paralympics was “approved by specialists and traffic engineering scholars on a traffic transportation technology panel set up by the organizing committee and the metropolitan government.” The program reportedly involves a substantial increase in toll rates between 6 AM and 10 PM, and a fifty-percent cut in the normal rates charged between midnight and 4 AM.

AET (All-Electronic Tolling) Japan


These are just some of the toll industry developments TRN is following.

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