Commercial Operations Technical Writer (McLean, VA, or Austin, TX)
Kapsch TrafficCom is a global leader in the ITS (Intelligent Transportation Systems) industry, focused on connected vehicles, highway traffic management, electronic tolling, and smart city solutions.
Our portfolio of Advanced Traffic Management (ATM) services includes over 40 systems that integrate ATMS, SCADA (Supervisory Control and Data Acquisition), and automation for collecting real-time traffic and facilities-related data from highways, managed lanes, bridges, and tunnels. This information is delivered to a traffic management center where it is processed for actionable use by road operators, government authorities, and road users.
Our tolling solutions span all-electronic toll collection in free-flow traffic, automated payment at conventional toll plazas, and city tolling. Our solutions comprise radio communication via micro waves, vehicle tracking via GNSS (Global Navigation Satellite Systems), ALPR (Automatic License Plate Recognition) video tolling, and vehicle classification via video and laser sensors LVDC (Laser Vehicle Detection and Classification). Our systems can manage operations for areas ranging from individual roads to entire regions, and can be modified for distance-based or time-based charging.
Our combined intelligent mobility solutions are used to aid traffic management personnel in making critical decisions during emergency response situations, as well as for providing real-time traffic information to road users from the highway to the city.
Learn what keeps Kapsch “always one step ahead” in people and technology.
Kapsch TrafficCom is seeking a Commercial Operations Technical Writer for our office in either McLean, VA or Austin, TX.
The Commercial Operations Technical Writer will be responsible for supporting the development of documentation for Kapsch integrated commercial operations products. The Technical Writer will develop proposal responses, system design documents, configuration drawings, operator’s guides, maintenance and training manuals and system administrator manuals.
In this role, the Technical Writer will:
- Develop and maintain a documentation plan to update, replace or acquire outdated and or missing documents required to sustain the software baseline
- Work with development, integration and management staff to clarify, edit, coordinate inputs, and compile a solid documentation set for operation and maintenance of an integrated system
- Disseminate highly technical data and information in simplistic language for end users of complex systems and projects
- Research, analyze, and convert data into a written narrative
- Review and revise existing documentation to ensure meets evolving requirements
- Establish and enforce the use of standard formats & styles for technical documentation
Qualified candidates will possess a Bachelor degree in an engineering related field, communications, English, or equivalent from an accredited college or university. Candidates should have at least 2 years of experience working in the technical sector performing technical writing or editing.
Candidates should have the following: excellent research and writing skills; experience compiling technical documentation, such as user manuals, installation guides, software documentation, design documents and training guides; experience interacting with software engineers and management personnel to identify documentation needs; proven history of working independently to develop documentation and conducting the research needed to ensure the documentation’s accuracy; and experience documenting large integrated hardware or software architectures preferred.
Excellent verbal and written communications skills, strong skills in Word 2010 or later, and experience with Microsoft SharePoint are essential.
Travel in this role is anticipated to be 5%.
Kapsch TrafficCom is a leading global provider of intelligent transportation systems (ITS) and offers solutions across our customers’ entire value chain – from single products and components, to fully integrated turnkey systems and solutions in the applications of electronic toll collection, commercial vehicle operations, and highway traffic management. The Company is headquartered in Vienna, Austria with North American headquarters in McLean, Virginia and offices throughout the United States (Virginia, Georgia, New York, New Jersey, Texas, California), Canada (Mississauga) and Mexico (Mexico City).
Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex.
Kapsch TrafficCom is a drug-free workplace.