Commercial Operations Business Systems Analyst (McLean, VA, or Austin, TX)
Kapsch TrafficCom is a global leader in the ITS (Intelligent Transportation Systems) industry, focused on connected vehicles, highway traffic management, electronic tolling, and smart city solutions.
Our portfolio of Advanced Traffic Management (ATM) services includes over 40 systems that integrate ATMS, SCADA (Supervisory Control and Data Acquisition), and automation for collecting real-time traffic and facilities-related data from highways, managed lanes, bridges, and tunnels. This information is delivered to a traffic management center where it is processed for actionable use by road operators, government authorities, and road users.
Our tolling solutions span all-electronic toll collection in free-flow traffic, automated payment at conventional toll plazas, and city tolling. Our solutions comprise radio communication via micro waves, vehicle tracking via GNSS (Global Navigation Satellite Systems), ALPR (Automatic License Plate Recognition) video tolling, and vehicle classification via video and laser sensors LVDC (Laser Vehicle Detection and Classification). Our systems can manage operations for areas ranging from individual roads to entire regions, and can be modified for distance-based or time-based charging.
Our combined intelligent mobility solutions are used to aid traffic management personnel in making critical decisions during emergency response situations, as well as for providing real-time traffic information to road users from the highway to the city.
Learn what keeps Kapsch “always one step ahead” in people and technology.
Kapsch TrafficCom is seeking a Commercial Operations Business Systems Analyst for office in either McLean, VA or Austin, TX.
The Commercial Operations Business Systems Analyst will be responsible for the creation of business requirements for the Kapsch Back Office System (BOS), presenting and reviewing these requirements with the Kapsch development team and creating bid requirement matching matrices. The Business Analyst will also become the Kapsch North America domain expert on our back office solution offering.
In this role, the Commercial Operations Business Systems Analyst will:
- Develop business and technical specifications and requirements for the implementation and operations of electronic toll collection BOSs (customer service and violation processing centers)
- Participate developing proposals, scope of work, pricing, and schedule for consulting services
- Review project documentation for completeness and accuracy
- Assist with project QA activities such as verification of software features and functionality, including reporting
- Monitor factory and operational testing and tracking of issues through resolution via discussions with AR development team
- Conduct BOS toll collection system analysis; using data monitoring and recording systems to better understand how Kapsch can improve its BOS offering
- Provide technical expertise regarding IT-related issues and requirements associated with revenue collection and account management systems
- Evaluate BOS system vendors and potential partners and provide recommendations to clients for available technologies and vendor capabilities
Qualified candidates will possess a Bachelor’s Degree and 5 years of experience in a technical business analyst role. Past experience with requirements gathering, implementation and operation for commercial back office in the electronic toll collection industry preferred. Candidates should have the ability to create and deliver technical and business specifications to an engineering team and to work collaboratively with functional peers including Marketing, Sales, Operations, Product Management, and Engineering.
Experience should include: negotiations; knowledge of requirements management, software development, software life cycle management, and some exposure to product management; knowledge of financial analysis with billing, banking interfacing and point of sale; organizational, team management and project management skills; and a background in ITS (Intelligent Transportation Systems) or other transportation industry experience preferred.
The ability to speak Spanish is a plus.
Travel for this role is estimated to be between 15% and 20%.
Kapsch TrafficCom is a leading global provider of intelligent transportation systems (ITS) and offers solutions across our customers’ entire value chain – from single products and components, to fully integrated turnkey systems and solutions in the applications of electronic toll collection, commercial vehicle operations, and highway traffic management. The Company is headquartered in Vienna, Austria with North American headquarters in McLean, Virginia and offices throughout the United States (Virginia, Georgia, New York, New Jersey, Texas, California), Canada (Mississauga) and Mexico (Mexico City).
Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex.
Kapsch TrafficCom is a drug-free workplace.