Commercial Operations Solution Architect (McLean, VA, or Austin, TX)
Kapsch TrafficCom is a global leader in the ITS (Intelligent Transportation Systems) industry, focused on connected vehicles, highway traffic management, electronic tolling, and smart city solutions.
Our portfolio of Advanced Traffic Management (ATM) services includes over 40 systems that integrate ATMS, SCADA (Supervisory Control and Data Acquisition), and automation for collecting real-time traffic and facilities-related data from highways, managed lanes, bridges, and tunnels. This information is delivered to a traffic management center where it is processed for actionable use by road operators, government authorities, and road users.
Our tolling solutions span all-electronic toll collection in free-flow traffic, automated payment at conventional toll plazas, and city tolling. Our solutions comprise radio communication via micro waves, vehicle tracking via GNSS (Global Navigation Satellite Systems), ALPR (Automatic License Plate Recognition) video tolling, and vehicle classification via video and laser sensors LVDC (Laser Vehicle Detection and Classification). Our systems can manage operations for areas ranging from individual roads to entire regions, and can be modified for distance-based or time-based charging.
Our combined intelligent mobility solutions are used to aid traffic management personnel in making critical decisions during emergency response situations, as well as for providing real-time traffic information to road users from the highway to the city.
Learn what keeps Kapsch “always one step ahead” in people and technology.
Kapsch TrafficCom is seeking a Commercial Operations Solution Architect for either our McLean, VA or Austin, TX office.
The Commercial Operations Solution Architect will be responsible for translating customer service center and commercial back office technical requirements into an end-to-end solution architecture to be presented and discussed through diagrams and written documentation. This individual will understand and look for continuous improvement of the entire solution offering for the Kapsch commercial operations offering.
In this role, the Commercial Operations Solution Architect will:
- Monitor market trends and project requirements for commercial operations offerings
- Perform functional analyses and design the solution architecture and lead technical solutions
- Act as a subject matter expert (SME) for commercial operations in developing responses to RFP’s and RFI to system requirements
- Develop project documentation such as specifications, testing matrices, and user guide drafts
- Identify solution cost optimization alternatives and alternative implementation. guidance which maintain technical compliance to the project requirements.
- Identify, develop scope of work and provide technical leadership in identifying, selecting and working with subcontractors
- Interface with internal as well as external customers in expressing the company’s solution offering and direction
- Prepare technical diagrams and detailed design documentation to describe solution offering
- Reviews and understands all assigned Statement of Work (SOW) prior to delivery
Qualified candidates will possess a BS in System Engineering, Computer Science, or a related field. Candidates should have at least 3 to 5 years of related solution architecture experience in the implementation of Electronic Toll Collection (ETC) and Intelligent Transportation Systems (ITS). This experience should provide a good understanding of payment processing, audit, and financial reconciliation. Exposure to IVR/ACD/PBX call center operations technical concepts. Exposure and understanding of an electronic roadside solution specifically how transactions are generated, validated, and sent to the commercial back office is preferred.
Technically, candidates should possess an understanding of: data architecture, reporting architecture, and related considerations (hardware, software, performance); design patterns, service-oriented architectures, and N-tier solutions; technical requirements for delivering a commercial back office solutions within the electronic tolling industry; and exposure to the technical requirements for multi-modal transaction based operations (transit, ferry, and transportation related e-commerce) is preferred but not required.
A strong desire to continuously improve and develop technical knowledge in areas such as relational & NoSQL databases, cloud-based computing, ecommerce transactional processing, and call center infrastructure (IVR, IP based phone systems, virtual call center reps, etc.) optimization is essential.
Travel in this role is estimated to be 35% domestic and possibly 10% international.
Kapsch TrafficCom is a leading global provider of intelligent transportation systems (ITS) and offers solutions across our customers’ entire value chain – from single products and components, to fully integrated turnkey systems and solutions in the applications of electronic toll collection, commercial vehicle operations, and highway traffic management. The Company is headquartered in Vienna, Austria with North American headquarters in McLean, Virginia and offices throughout the United States (Virginia, Georgia, New York, New Jersey, Texas, California), Canada (Mississauga) and Mexico (Mexico City).
Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex.
Kapsch TrafficCom is a drug-free workplace.