ViaPlus, the VINCI Highways subsidiary, announced this afternoon that Georgia’s State Road and Tollway Authority (SRTA) has chosen the firm to manage toll transaction processing and customer service over a term of seven years. ViaPlus will “implement and maintain a Customer Service System that includes a cloud-based back-office; self-service channels for customers to manage their toll accounts via website, app, and chat; and advanced reporting. The new system will support the increase in SRTA’s free-flow transactions that are projected to reach 30M by 2030. The ViaPlus system will also process Peach Pass transactions . . . in the E-ZPass toll network and interface with the Central US Interoperability Hub.” SRTA oversees tolling of 66 miles of express lanes in metro Atlanta, as well as Georgia’s interoperable Peach Pass electronic toll system. The 788,000 Peach Pass account holders can pay Atlanta airport parking fees and the highway tolls charged in 18 US states, in addition to Atlanta express lane fees. ViaPlus noted, SRTA’s mobility network “generated 29M free-flow transactions in 2023.”
