Maryland Takes New Approach to Toll System Services Procurement

Cecil Whig (subscription may be required) reports that the Maryland Transportation Authority (MDTA) “is changing the way it seeks bids for the management of its toll facilities in hopes of improving customer service, an agency spokeswoman said [on August 2].” On August 1, the agency issued separate RFPs for the toll system equipment and the customer services that will be required to operate its eight toll facilities beginning in 2018. In a news release, An MDTA spokesperson states, “Reliability, collaboration and flexibility will drive this transformation and will allow us to meet the evolving needs of our customers, adapt to changing technologies and positively impact Maryland’s economy.” Xerox provides both technology and customer services under MDTA’s current toll system contract.