[Editor: This is the text of an August 2, 2016, news release from the Maryland Transportation Authority (MDTA).]
INNOVATIONS IN CUSTOMER SERVICE & TECHNOLOGY COMING TO STATE’S TOLL FACILITIES
Only Customer-First Partners Need Apply
BALTIMORE, MD — Reflecting the Hogan Administration’s commitment to customer service, the Maryland Transportation Authority (MDTA) is seeking firms to revolutionize customer services and tolling technology at its eight toll facilities across the State. Yesterday, the MDTA issued two Requests for Proposals (RFPs) to develop and operate the third generation of its electronic toll-collection systems.
“We are seeking firms that will collaborate with us to put our customers first and deliver superior services to Marylanders,” said MDTA Deputy Executive Director Deb Sharpless. “Reliability, collaboration and flexibility will drive this transformation and will allow us to meet the evolving needs of our customers, adapt to changing technologies and positively impact Maryland’s economy.”
The procurement that started this week will result in completely new tolling systems and customer-service operations for E-ZPass Maryland customers. The new contracts will be performance driven with clear standards and expectations and will deliver choices to customers as their needs change over time.
As part of this multi-year process, the MDTA solicited feedback from industry firms in April to develop the strongest RFPs possible before putting them out for proposals. The MDTA anticipates the new systems will be live within two years of awarding the new contracts.
Interested firms should register on eMarylandMarketplace at https://emaryland.buyspeed.com/bso/ in order to access the procurement packages.