The Kansas Turnpike Authority (KTA) invites vendors to provide feedback, information and materials for the Authority to consider for the design, development and ongoing operations and maintenance of its next-generation mobile application to serve customer account management, mobile toll payment and traveler information needs. KTA is seeking responses from organizations and individuals who can knowledgeably and transparently discuss ideas that meet the KTA’s stated goals, with discussions about industry trends, best design and development approaches, recommended software, tools and applications, mobile application methodologies, and life cycle maintenance approaches. KTA is primarily seeking vendors that can help KTA design and/or develop mobile applications that will act as interfaces to an existing back office system with customer relationship management (CRM), account management, customer experience (CX) and related capabilities. There is also the potential that a vendor may initially develop the mobile application, but then transition it to KTA for ownership once the application is operational for ongoing support and maintenance.
The RFI response due date is Wednesday, May 19, 2021, by 3:00 PM CST. The RFI point of contact is Rachel Bell, KTA Director of Business Services and Customer Relations.
The Request for Information is online at:
https://www.ksturnpike.com/assets/uploads/content-files/Mobile_App_RFI.pdf