TxDOT: Fleet & Commercial Operations Lead (Toll Operations Specialist III)

Job Title: Fleet & Commercial Operations Lead – (Toll Operations Specialist III)
Job ID: 110205
Regular/Temporary: Regular
Full/Part Time: Full-Time
Salary Plan/Grade: B-23
Description: $55,184.00 – $72,788.40 yearly
Overnight Travel: Up to 25% of the time


Position Information

TxDOT’s Toll Operations Division is looking for a Fleet & Commercial Operations Lead – (Toll Operations Specialist III) based in Austin, TX. We have a diverse workforce of over 12,000 employees statewide.

At TxDOT we value employee work-life-balance. In keeping with our commitment to this value our employees benefit from a wide array of programs and activities that include telework, flexed and compressed work schedules, wellness leave incentive, in-house wellness center, career development programs, tuition assistance, and various other benefits. For a complete list of our total compensation package please visit our website at:


Salary Plan/Grade: B23 – $55,184 – $72,788.40 yearly
Shift: First Shift

Physical Location: Toll Operations Division, TxTag Customer Service Center located at 12719 Burnet Rd. Austin, TX 78727
Military Occup Specialty Code
State Classification Code: 1575
State Classification Title: Program Specialist VI
Occupational Category: Program Management

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.

To view the MOS codes please click on link below and click on the appropriate occupational category.


General Description

Performs high-level, professional, administrative and/or consultative work requiring highly specialized tolling systems & operations field and strong project management knowledge. Work involves the establishment of goals, objectives, guidelines, procedures, schedules, priorities and methods for achieving program or project goals and coordination of activities with other internal work units and external organizations. Serve as Toll Operations Division’s primary point of contact and subject matter expert in fleet and commercial operations. Facilitate and coordinate the business operations of fleet and large commercial customers within Toll Operation Division’s system(s). Ensure delivery of exceptional customer service and up to date account maintenance. Reports to the Customer Service Section Manager in the Toll Operations Division. Work requires extensive contact with high-level executives and governmental agencies. Employees at this level are virtually self-supervising and assume direct accountability for the work product.


The essential duties for this job include:

  • Work in partnership with internal and external business partners; represents the Department and participates on interagency groups, technical committees or special task force groups.
  • Lead the Fleet and Commercial Operations program; conduct program or project analyses and develops and recommends solutions/methods to increase productivity/efficiency and streamline operations; updates managers on program or project initiatives and achievements; evaluates, develops and interprets policies/procedures.
  • Develops and oversees the development of contract requirements and specifications with the customers and vendors; evaluates the statistical data and interprets results; prepares reports on program and project activities.
  • Interprets and disseminates legislative information and prepares operational and financial impact analyses of legislative proposals.
  • Serve as a lead worker; serves as point of contact and liaison for programs or special projects with other departmental staff, governmental entities and the public.
  • Gain a thorough understanding of the Back Office Systems (BOS) and Customer Service Centers (CSCs) operations and support all operational functional areas.
  • Performs high-level, professional, administrative and consultative work involving program or project management.
  • Performs sensitive duties to include internal audits, investigations or mediation-related work; provides or oversees training or technical support and assistance in program or project areas.
  • Oversees the planning, preparation and coordination of special meetings, workshops and conferences; oversees the planning, preparation and coordination of special meetings, workshops and conferences.
  • Researches and develops programs, projects, activities or procedures.
  • Work with internal and external business partners on division projects; lead operational teams (including but not limited to TOD staff, Consultants, Vendors, Governmental Agencies, Stakeholders, and Private Groups) in executing deliverables.
  • Analyze data and report on performance measures (KPIs)
  • Develop enhancement to existing programs to improve procedures business operations.
  • Performs other job responsibilities as assigned.


The required competencies for this job include:

  • Communicate effectively; Speaking to present images and ideas in a clear, concise, organized and interesting manner to optimize audience understanding and keep the group focused.
  • Program/project planning, development and management methodologies
  • Auditing and investigative methods, practices and procedures.
  • Contract negotiation, development and management methods.
  • Applicable laws, rules and regulations.
  • Exercises logic and reasoning to define problems, establish facts and draw valid conclusions; makes decisions that support business objectives and goals.
  • Establishing plans and setting objectives and goals that support overall business strategy/results; anticipating and adjusting for problems/roadblocks.
  • Public relations for maintaining effective working relationships with individuals and groups.
  • Leading projects and project teams; leading, assigning, reviewing and monitoring the work of others.
  • Facilitating workshops, seminars and task force activities.
  • Prioritizing and organizing work assignments to optimize efficiency and meet deadlines.
  • Preparing and evaluate technical/statistical and financial reports
  • The use of personal computers and applicable programs, applications and systems.


This job requires the following:

  • Bachelor’s Degree in Accounting, Finance, Business Administration or related field

Work Experience

This job requires the following:

  • 5 years in Business Analysis, Project, Program Administration or Tolling industry experience.
  • Experience can be satisfied by fulltime or prorated part-time equivalent.
  • Relevant experience may be substituted for education on a year per year basis.

Licenses and Certifications

The following Licenses and/or Certifications are required for this job:

  • Valid Drivers’ License

Other Conditions

  • PMP Certified or acquire PMP Certification within 12 months of hire

Conditions of Employment



Resumes and cover letters are not accepted, only online applications are reviewed by TxDOT.

Applicant Information


Job postings expire at 11:59 PM CST (Central Standard Time) on the Posting Close Date.