Training Manager, Customer Contact Center — TTEC

TTEC has an opening for a Training Manager, Learning and Development in Malta, New York. You will be a part of creating and delivering amazing customer experiences with TTEC, an award-winning employment experience and company culture.

What You Will Be Doing

The Training Manager is responsible for oversight of training and provides support for NYCSC (New York Customer Service Center) CCC (Customer Contact Center).  The Training Manager will take an active role in identifying and developing training needs for all client specific employees. This strategy is aimed at improving all aspects of training and continuous improvement. Training managers work across many departments to get employees up to speed in the overall needs of NYCSC CCC. This is executed by conducting an analysis, reviewing reports and data, and partnering with the Quality Assurance Department.

The Training Manager shall be responsible for planning, developing, and evaluating delivery of all new hire and the continuous development training programs and materials according to business rules and requirements throughout the term of the contract, identifying and responding to training needs as they arise to enhance operations. The Training Manager will take an active role in reviewing and continuously improving all aspects of the training departments and assist/collaborate with the Quality Department.

You’ll report to the Program Manager, Service Delivery. In this role, you will  impact your team and learners through managing the training programs.

The anticipated starting salary range for individuals expressing interest in this position is is $100,000 to $120,000 USD. This position is eligible to participate in an annual incentive program.

For complete information and a link to the online application, go to:

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.