Toll Systems Manager
Summary Description:
The Toll Systems Manager reports to the Director of Toll Operations and assists the Tampa Hillsborough County Expressway Authority (“THEA”) senior staff with the management of THEA’s toll operations department including but not limited to the transfer of toll transactions in excess of $80 million in indicated toll revenues from THEA’s tolling systems to outsourced financial back office systems, and Operations and Maintenance (O&M) budgets in excess of $4 million on a per fiscal year basis. This leadership position will establish and maintain a team minded working relationship with other THEA staff, vendors and key personnel in order to mutually support all toll operations related activities and THEA’s mission; ensure adequate resources and clear communication is provided to accomplish assigned tasks; support and encourage personnel by fostering an atmosphere focused on customer service and continuous employee and vendor development; and perform the duties of the Director of Toll Operations when required in his/her absence and respond to requests of the Executive Director or other THEA staff.