Position: Program Manager (16016458)
Recruiter: Wanda Woodland
Primary Location: Gardena, CA
Job Description
Xerox is the world’s leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
General Job Description:
The Client Relations/Program Manager will be on-site and responsible for the program operations of a government client, including profit and loss responsibility, contract deliverables/program goals, customer care support and employee management. The Client Relations/ Program Manager will partner directly with our client(s) to provide product/service solutions, problem resolution and develop new business. Ability to apply innovative solutions to program or industry initiatives. Involved in developing, modifying and executing company policies that affect immediate operations as well as company-wide. They have overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit. Provides problem resolution and coordination of activities between client and company personnel.
Essential Duties For This Position:
· Is the principal client contact
· Directs and manages the daily operations of one or more business units in support of the program
· Responsible for meeting all of the service level agreements stated in contract
· Directs and controls the activities of a broad functional area through several department managers within the program
· Develops budget estimates and manages program/contract to meet revenue and cost projections
· Determines resource allocation levels to meet program/contract commitments
· Analyzes workflow and assignments to ensure efficient and cost effective operations
· Develops/implements process and service improvements as needed
· Reviews and resolves issues affecting Company compliance, legal requirements and client objectives
· Partners with senior staff in developing and marketing new client programs/services as required
Position Requirements:
· Bachelor’s Degree (or equivalent experience)
· Minimum of five years management experience of a high volume, multi-faceted operations
· Program Management with P&L experience is a must
· Tolling/Transportation experience is a must
All other duties as assigned
If you’re interested in learning more about this excellent opportunity, please contact Wanda Woodland by email at wanda.woodland@xerox.com with your resume attached. Thank you!
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.