KHOU reports that the “deployment of the Harris County Toll Road Authority’s new tolling system is causing tensions to run high among drivers seeking assistance at the county’s EZ Tag stores” where customers face long waiting lines. An HCTRA spokesperson tells the station, “Since we started operating in the new system on [June 12], the system has performed slowly, which we expected. We’ve communicated with customers that temporary delays can be expected, at the outset.” The station adds, “The vendor contracted to provide the work on the transition is Electronic Transaction Consultants Corp. (ETC).”
