The Virginian-Pilot reports that Elizabeth River Crossings has changed its toll billing practices and late fees policy. On June 2, ERC implemented a one-statement-per-month, 30-day billing cycle — ending “the practice of sending multiple, sometimes confusing, invoices every month — and a single, $25 monthly late fee for each unpaid statement. According to CEO Philip Shucet, “We looked at our business and by changing our practices, we’re reducing the cost of operating the business and the cost of the fees.” The Virginian-Pilot previously reported that some motorists “had toll bills as high as $18,000, largely because of late fees,” and, ERC, responding to state pressure, “placed a $2,200 lid on first-time toll violators and hired Shucet as CEO.”
