WAVY reports, “With the hiring of transportation administrator Philip Shucet as the company’s new CEO, there are visible changes to ERC. Shucet is opening up about ERC and what he is doing to right the ship. He began with customer service, and for the first time, [WAVY’s] 10 On Your Side was allowed into the customer service center on [April 21] to see how settlements to toll accounts are handled.”
