RiverLink Tweaks Business Rules in Response to a Tolling Dispute

News and Tribune reports, “RiverLink is tweaking its operations after a local business filed a tolling dispute and appeared on TV news, claiming discrepancies on its account. . . . [It] will now allow a grace zone for vehicles near or slightly above the 7.5 feet maximum that, once passed, bumps tolling rates for drivers. The tolling company has also stopped listing license plate numbers on RiverLink account transactions.” RiverLink spokesperson Mindy Peterson tells the newspaper, “We’re a new system that is growing and improving every day. If customers have issues or concerns and if we find a way to streamline or improve the process for them, we’re going to do it.”