Courier-Journal reports “Drivers at RiverLink customer service centers on both sides of the river [on December 28] waited for help — many for at least an hour — to either open an account or troubleshoot a problem with their account. Some customers said they also experienced long wait times when they called RiverLink to set up or ask a question about their accounts.”
WDRB reports, “Drivers flocked to the two RiverLink offices in Jeffersonville and downtown Louisville on Thursday night [December 29] to sign up in person before tolling begins. . . . The Jeffersonville office had a two-hour wait and a line out the door. One woman in line said she didn’t realize tolling started so soon.” (We knew that excuse was coming.)
WAVE reports, “Tolling on the Kennedy, Lincoln and East End Bridges began at 4 a.m. [today, December 30].”
Courier-Journal provides a “here’s what to expect” guide for RiverLink customers.