WAVY reports, “Transportation officials who will rely on tolling to pay for infrastructure maintenance and improvements in Hampton Roads want to reassure the public it will be better administered than at the Downtown and Midtown Tunnels. Since it began imposing tolls in 2014, Elizabeth River Crossings has been the subject of consumer complaints and government criticism because of its billing and customer service practices.” The station adds, “Meanwhile, Virginia Department of Transportation officials and Transportation Secretary Aubrey Layne are working to prove to a skeptical public that tolling can and will be better administered. ‘Everybody has a few problems. We’ve never had this systematic issue in other parts of the state,’ Layne said of ERT. ‘It reflects poorly on the state’s ability to offer tolling to the region.’”
