Ohio Turnpike Launches Customer Survey on AET

Sandusky Register reports, “A customer feedback survey aims to help turnpike officials gauge whether they should remove gates, and thus workers collecting money from payment plazas, all across the 241-mile highway. If they do, then customers can expect to pay tolls through an automated system, such as E-ZPass, in certain areas.” The report adds, “‘As part of our strategic planning, we want to hear from our customers and stakeholders,’ turnpike executive director Randy Cole said in a statement. ‘All options for future toll and customer service operations will be explored as we consider cost, customer preference, safety and ease of payment.’”