Sandusky Register reports, “A customer feedback survey aims to help turnpike officials gauge whether they should remove gates, and thus workers collecting money from payment plazas, all across the 241-mile highway. If they do, then customers can expect to pay tolls through an automated system, such as E-ZPass, in certain areas.” The report adds, “‘As part of our strategic planning, we want to hear from our customers and stakeholders,’ turnpike executive director Randy Cole said in a statement. ‘All options for future toll and customer service operations will be explored as we consider cost, customer preference, safety and ease of payment.’”
