KXAN-TV News (Austin) reports, “After more than a year of suspending late fees due to billing issues, TxDOT [announced on August 2] they will resume late fees for unpaid tolls in September 2016. The agency is encouraging toll road customers with overdue toll charges to pay their balances by Aug. 31, 2016 to avoid incurring any late fees and additional penalties.” TxDOT began to waive late fees in 2015 in response to customer complaints about inaccurate billing and poor customer service during a toll services vendor transition.
