TxDOT Toll Operations – Customer Service Center Request for Information

The Texas Department of Transportation (TxDOT) is seeking industry comment on the proposed scope of work for a Customer Service Center supporting the agency’s toll operations.

For this Request for Information (RFI), TxDOT seeks general comments about, and a critique of, the scope of work presented and the extent to which it is compatible with the types of services normally provided by vendors engaged in Customer Service and Call Center operations. TxDOT is not seeking proposals to provide the services, but rather confirmation that the scope of work as presented conforms to industry norms. Given the nature of this RFI, comments, recommendations and suggested revisions to the scope of work may be submitted in any written form to the Point of Contact below.

This RFI does not constitute a Request for Qualifications, a Request for Proposals, a Request for Offers or other solicitation document, nor does it represent an intention to conduct a solicitation. This RFI does not commit TxDOT to contract for any supply or service, nor will any response to this RFI be considered in the evaluation of any response to a solicitation document. TxDOT will not pay for any information or administrative cost incurred in response to this RFI.


RFI – Published Dec. 8, 2017

Respose Deadline

Responses to this RFI are due by 3 p.m. CST on Jan. 15, 2018.

Contact Us

Toll Operations Division – TxDOT
12719 Burnet Road
Austin, TX 78727
Phone: (512) 874-9254
Email [http://www.txdot.gov/contact-us/form.html?id=toll-rfi-email]