TxDOT: RFP for Toll Operations Customer Service Center

Request for Proposal
Toll Operations Customer Service Center

Status: Posted

Solicitation ID: 601440000018495

Response Due Date: 3/15/2019

Response Due Time: 3:00 PM

Agency Number: 601 (Texas Department of Transportation)

Days Solicited: 21+ Days for Solicitation Notice

Solicitation Posting Date: 1/23/2019

Solicitation Description: This solicitation is for services to provide customer service center operations for the TxDOT Toll Operations Division (TOD). The vendor will operate the customer service center (CSC) which manages TxDOT’s TxTag and Pay by Mail programs as well as the unpaid toll enforcement program, including the Habitual Violators Program. NOTE: ALL INFORMATION OR CHANGES RELATED TO THIS SOLICITATION WILL BE POSTED ON THIS WEBSITE: http://www.txsmartbuy.com/sp/601440000018495. RESPONDENTS SHOULD MONITOR THIS WEBSITE FOR ANY ADDENDUMS, ADDITIONAL DOCUMENTS, QUESTIONS AND ANSWERS OR CHANGES. THE OPENING DATE SPECIFIED ON THIS POSTING IS THE DUE DATE FOR SUBMITTAL OF RESPONSES. RESPONSE SUBMITTALS WILL NOT BE ACCEPTED AFTER THE OPENING DATE AND TIME.

Class/Item Code: 95893-Toll Management And Operations Services

Click here to download the solicitation package and schedules.