RFP for Violation Processing Center Operator (Ft. Bend County, TX, Toll Road Authorities)

*NOTE: Updated information posted on September 26, 2016

Fort Bend Grand Parkway Toll Road Authority
Fort Bend County Toll Road Authority

Request for Proposals

Fort Bend County Toll Road System
Violation Processing Center Operator
To Process, Handle, Collect, and Maintain Violation Transactions

Issue Date: September 9, 2016

The Fort Bend Grand Parkway Toll Road Authority and the Fort Bend County Toll Road Authority are soliciting the services of a qualified Contractor to manage and service the payment processing associated with toll violations that occur on the Authority’s roadways. The Authority will select and contract with the most responsive Contractor who demonstrates capability to leverage a proven solution while constantly improving the delivered system and associated customer service. The Authority is not requiring new development and is receptive to joining an existing collocated operation leveraging ongoing customer service and payment processing services. The Authority has adopted a turnkey approach to service delivery and encourages innovation supported by proven delivery methods. A nimble approach to change implementation while staying in front of industry trends is desired.

The procurement schedule:

  • Issue RFP: September 9, 2016
  • Last Day to Submit Questions: September 20, 2016
  • Q&A Responses: September 26,2016
  • Proposals Due: October 14, 2016
  • Short List Published: October 21, 2016
  • Interviews, Site Visits (as required): October 24‐28, 2016
  • Selection: November 1, 2016

Responding firms shall be required to deliver proposals to the designated contact person at the office of Mike Stone Associates. The office and mailing address is:

Mike Stone Associates
Attention: Megan Browne
1950 Lockwood Bypass
Richmond TX 77469

All proposals must be received on October 14, 2016 by 3:00 p.m. Central Time as shown on the Authority’s official clock. Proposals received after this time will be deemed unresponsive.

Click here to open the RFP for Violation Processing Services

Click to open Attachment A, Business Rules

Click to open Attachment B, Toll Rate Order

Click to open Attachment C, Performance Requirements

Click to open Attachment D, Pricing Sheets

Click to open Attachment E, Draft Contract Agreement

Click to open Attachment F, Milestone Payment Schedule

*Updated information:

RFP for Violation Processing Services Addendum 1 (9/26/2016)

Proposer Questions with Authority Responses (9/26/2016)

Attachment D, Pricing Sheets (9/26/2016)