RFI — NC Quick Pass® and NC Ferry Customer Service Operations

The North Carolina Turnpike Authority (NCTA), a business unit of the North Carolina Department of Transportation (NCDOT), intends to issue a Request for Proposals (RFP) in early 2019 for NC Quick Pass® & NC Ferry Operations Customer Service and Customer Service Center Facilities Management.

To help improve the quality of the upcoming solicitation, NCTA is seeking industry comment regarding organizational management and innovation, pricing approaches, contractual Key Performance Indicators (KPIs), and incentive programs. NCTA is particularly interested in approaches and programs that share both risk and benefit between the Contractor and Agency, while at the same time driving quality, efficiency, innovation and continuous improvement in an operations environment that will continue to evolve with new tolled roadways and bridges, technologies, and business policies.

Download the RFI and attachments by clicking here.

Responses are due Tuesday, November 6, 2018, 4:00 PM Eastern Daylight Time.