TransCore to deliver its Integrity Back Office System to enhance the customer experience
NASHVILLE, TN, December 4, 2018 — As part of its long-term initiative to offer best-in-class account management and customer service, the North Carolina Turnpike Authority (NCTA) has begun developing its next generation back office system to provide transparency in all transactions and continue enhancing the customer experience for tolling facilities throughout the state.
After a comprehensive procurement process that included a preliminary system design, as well as validating potential vendor capabilities and proposed system functionality, the NCTA selected TransCore to design and implement its customer service technology platform. TransCore’s cloud-based system is capable of processing the 60 million tolling transactions NCTA currently processes each year, and is able to expand efficiently based on future growth. In addition to technical performance, the NCTA ranks its customer satisfaction and trust as key indicators for the system’s success.
“We’re the fifth fastest growing state in the country and as the recent hurricanes showed us, supporting each other is at the very heart of who we are,” said NCTA Executive Director Beau Memory. “That’s why this initiative is so important because it puts the value of customer service at the very top of our list.”
TransCore will deploy its Integrity back office system to support all NCTA projects and customers with advanced customer relationship management, billing, customer service, and financial management functionality.
“Since 2002, the NCTA has approached every transportation initiative from the standpoint of the value it provides to its customers,” said TransCore President Tracy Marks. “We place the same emphasis on the highly responsive, innovative services we provide our customers and will work tirelessly to keep the NCTA’s trust and that of their customers.”
With over 25 years of experience designing back office software and operating customer service centers, TransCore has installed 39 back office systems worldwide and securely processes more than one billion back office transactions each year.
A leader in the transportation industry, TransCore provides innovative, technical solutions and engineering services for applications encompassing next generation Open Road Tolling and Traffic Management Systems. The company operates award-winning tolling customer service centers for departments of transportation throughout the U.S. and internationally. A pioneer in Radio Frequency Identification systems used in the transportation industry, TransCore secures access for airports, hospitals, parking garages, border patrols, trucking fleets, and the rail industry.
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Media Contact: Mimi McHale