10-year, $272M contract for Maryland’s toll account management and customer service operations
NASHVILLE, TN, April 23, 2018 — As part of a system-wide initiative to update its tolling technology and service, the Maryland Transportation Authority (MDTA) has selected TransCore to design, build, operate, and maintain an advanced customer service center solution that enhances the overall customer experience and provides flexibility for future MDTA operations.
“MDTA’s goal is to revolutionize the way E-ZPass Maryland does customer service. We look forward to our partnership with TransCore to provide our customers with the level of customer service they deserve,” said MDTA’s Executive Director Kevin C. Reigrut. “This next generation of our tolling system will enable us to support our customers and operations for many years into the future.”
TransCore will implement its Integrity back office system to process transactions from MDTA’s eight tolled facilities, provide financial and enterprise reporting, and expand existing interaction with the Maryland Department of Transportation (MDOT) Motor Vehicles Administration, E-ZPass, and law enforcement stakeholders. Enhanced online functionality will enable motorists to review and replenish their accounts, conveniently make payments, and update customer information online, as well as sign up for roadway and account updates via email, text messaging, and new social media applications.
In addition to developing new online functionality, TransCore will build and operate a state-of-the-art customer service center, providing enhanced customer service to MDTA’s customers. Acting in close partnership with MDTA, TransCore will establish a major new base of operation in Maryland, resulting in significant economic benefit to the State of Maryland and its citizens.
“We are honored that MDTA has placed its trust in TransCore to deliver an integrated solution that provides its tolling customers and community partners with the highest levels of convenience, reliability, and security,” said TransCore President Tracy Marks, P.E. “TransCore remains focused on delivering the best products, services, and value to our customers and is excited for the opportunity to partner with an agency like MDTA who shares in this vision to deliver the same value to their customers.”
With over 25 years of experience designing back office software and operating customer service centers, TransCore has installed 39 back office systems worldwide and securely processes more than one billion back office transactions each year.
A leader in the transportation industry, TransCore provides innovative, technical solutions and engineering services for applications encompassing next generation Open Road Tolling and Traffic Management Systems. The company operates award-winning tolling customer service centers for departments of transportation throughout the U.S. and internationally. A pioneer in Radio Frequency Identification systems used in the transportation industry, TransCore secures access for airports, hospitals, parking garages, border patrols, trucking fleets, and the rail industry.
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