[Editor: This is the text of a November 16, 2016, news release from Bestpass, Inc.]
Bestpass Now Offers Translation Services to Better Serve Customers
ALBANY, NY — Bestpass, Inc., a company that provides single-source payment and streamlined toll management services to commercial fleets, will now offer its clients over-the-phone translation services for more than 200 languages.
“We pride ourselves on top-notch customer service, and since so many of our customers speak Spanish, French and other languages, we decided that we needed to retain an interpretation service,” said Wally Perea, the director of customer service at Bestpass. “We answer more than 40,000 incoming requests each year, and we want each one of those requests to end with an amazingly happy customer.”
To access the service, which is provided by Certified Languages International, Bestpass customers simply call the Customer Service team at (888) 410-9696 and specify the language that they would prefer to speak, at which point they will promptly be connected with an interpreter to facilitate the call.
Bestpass, now celebrating its 15th anniversary, has made several significant changes to its Customer Service team in recent months, including launching two new departments – a dedicated Owner-Operator team and a Fulfillment Center – to provide more efficient and cost-effective service to the company’s rapidly expanding customer base, which currently exceeds 3,700 accounts with more than 250,000 active transponders.
Bestpass also now offers its customers free standard shipping in the continental United States, free protective transponder cases, and enhanced implementation services, including labeling each transponder before shipping based on customer specifications.
About Bestpass, Inc.
Bestpass is in the business of saving commercial fleets and drivers time and money. Founded in 2001 by the Trucking Association of New York, Bestpass provides nationwide streamlined toll management services, including consolidated billing, volume discounts, violation processing and a single service compatible with more than 40 tolling groups and all weigh station bypass networks. With more than $30 million in toll processed each month, Bestpass is a trusted partner both on the road and in the back office. To learn more, visit www.bestpass.com.