ALBANY, NY, July 31, 2017 — Bestpass, a company that provides single-source payment and streamlined toll management services to commercial fleets, recently promoted Alison Knowlton to senior director of customer experience. She will oversee the company’s newly created Customer Experience division, comprised of several Customer Service teams and the Marketing and Communications team.
Previously the director of marketing and communications, Knowlton will now be responsible for the oversight, success and leadership of the Customer Service and Marketing and Communications teams while ensuring that the company’s customers are consistently considered in every business decision and by every department across the company.
“Our primary focus has always been customer service, and that is why our customers love us and why we’ve been able to grow so quickly,” said John Andrews, the president and CEO of Bestpass. “As we expand the business even more rapidly, and start entering new markets, we want to make sure that we keep the customer at the forefront of all that we do. Ali’s new position will enable us to do that at every level of the company.”
“I’m really excited for the opportunity to elevate our customers’ experience by facilitating conversations throughout the company, identifying areas for improvement, and working with people from every department to make sure that they have everything they need to do their jobs well,” said Knowlton. “We are the leaders in the commercial tolling space in large part because of our service, but we can always make things even better for our customers.”
Knowlton has more than 15 years of professional experience in customer service, project management, marketing and communications, and systems analysis. Prior to joining Bestpass in 2013, she was a senior systems analyst at Albany Medical Center, and she has also held multiple leadership positions in the software industry.
A Schenectady resident, Knowlton earned her bachelor’s degree in English language and literature from the University at Albany. She also completed a certificate in marketing strategy from the Johnson Graduate School of Management at Cornell University.
About Bestpass, Inc.
Bestpass is in the business of saving commercial fleets and drivers time and money. Founded in 2001 by the Trucking Association of New York, Bestpass provides nationwide streamlined toll management services, including consolidated billing, volume discounts, violation processing and a single service compatible with more than 40 tolling groups and all weigh station bypass networks. With more than $50 million in toll processed each month, Bestpass is a trusted partner both on the road and in the back office. To learn more, visit www.bestpass.com.