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North Carolina Sees Positive Customers Response To Award-Winning BOS Upgrade

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On Friday, North Carolina DOT and the North Carolina Turnpike Authority (NCTA) issued a news release spotlighting the IBTTA 2024 Toll Excellence Award for Technology NCTA recently collected for a back-office system upgrade it completed in 2023 in partnership with TransCore.

The “Integrity” BOS2 solution included cloud-based processing and performance improvements and new features, such as cloud-based telephony, an interactive voice response system, and a mobile app. NCTA noted, “Since the new system was deployed, customers have responded positively to the improvements. Nearly 71% of all collected payments are made on the new website and app. Customers visiting the website has increased nearly 10% and the app has received more than 200,000 total downloads, setting a new industry standard for toll technology.” NCTA Executive Director JJ Eden commented, “The entire team is proud of the improvements we have made for millions of NC Quick Pass customers.”

TransCore “migrated 6 million customers, 9 million vehicles, 1.5 million tags, and over a decade of data to the newly installed Integrity system,” the company noted in a news release on the technology award.

Texas High Court Declines To Delay Trial Over 2021 Fort Worth Express Lanes Crash

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Fort Worth Star-Telegram reports, on Friday, the Texas Supreme Court denied a request to stay the trial of a lawsuit over the 2021 multi-vehicle collision on I-35W express lanes near downtown Fort Worth. The incident occurred in icy weather and involved scores of vehicles, dozens of injuries, and six deaths.

North Tarrant Express Mobility Partners, the express lanes operator, and FedEx, which are defendants in the suit, requested the stay. The trial is currently scheduled to start in January.

Climate Change Causes Idaho County To Reevaluate Highway Maintenance Program

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Idaho Statesman reports, during the summer of 2024, 139 miles of roads in and around Boise, Idaho, didn’t get scheduled chip sealing maintenance. The reason: “[T]here were nearly 20 days of temperatures over 100 degrees,” twice the number recorded in 2023, and seven days of significantly poor air quality. Between atmospheric pollution and pavement temperatures rising as high as 140 degrees, maintenance crews had to take safety-related work breaks on 25 days.

Last week, the director of the regional road maintenance agency, the Ada County Highway District, told his board the increase in smoke from wildfires and the high temperatures are part of a new trend that is driving an agency reevaluation of its approach to preventative maintenance. The district hasn’t yet decided what to do about last summer’s incomplete projects.