- Kansas Turnpike Opens Annual Customer Satisfaction Survey
- Google Maps Has Toll Information Feature Under Development
- Toll Elimination Creates Highway Funding Problems For Spain And Catalonia
- These are just some of the toll industry developments TRN is following.
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Kansas Turnpike Opens Annual Customer Satisfaction Survey
The Kansas Turnpike Authority is inviting the public to participate in the agency’s annual online Customer Satisfaction Survey. “Anyone who uses the Turnpike, whether daily or occasionally, is encouraged to share their thoughts to help KTA prioritize future projects and make internal improvements. ‘We’re a customer-driven organization,” said Steve Hewitt, KTA’s CEO. ‘Customer feedback helps drive our decisions for future projects. Cashless tolling will be arriving in 2024, and part of that decision was due to our customer’s changing expectations on how tolling works.’” The survey will be open until September 30.
Customer Service Experience Kansas Kansas Turnpike Authority (KTA) Public Outreach And CommunicationGoogle Maps Has Toll Information Feature Under Development
ZDnet reports, Google Maps is developing a feature that will “display toll prices, and perhaps even total toll charges along a given route, before the user selects it. This has the potential to change route decision-making by providing more granular price information as opposed to just informing users that one route has tolls and another does not. . . . It’s not clear how Google is implementing price information from various toll operators, but a similar feature [it displays some estimated toll rates] has been available in Waze for the past year.” The article notes that Google Maps is working with transit agencies to enable users to pay fares through the app, and “[i]t wouldn’t be hard to imagine” a similar option being developed for toll payment.
AET (All-Electronic Tolling) Google and Alphabet Inc. WazeToll Elimination Creates Highway Funding Problems For Spain And Catalonia
Euro Weekly News reports, come September 1, tolling of the majority of motorways in Catalonia will cease with the expiration of their concession terms. The change impacts highways controlled by both the national and regional governments. The article notes that both Spanish and Catalonian agencies “are accumulating a deficit generated over the last few years by the high cost of maintenance of both expressways and national highways. Taking on more freeways without any revenue will only increase the debt. Administrations agree that part of the cost should be passed on to drivers, although the unpopularity of the measure has been delaying the need to tackle the debate.” Vignettes similar to those employed in Austria and Switzerland are under consideration.
Catalonia Highway-Tunnel-Bridge Maintenance Infrastructure Investment Trends SpainThese are just some of the toll industry developments TRN is following.
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