On Friday, North Carolina DOT and the North Carolina Turnpike Authority (NCTA) issued a news release spotlighting the IBTTA 2024 Toll Excellence Award for Technology NCTA recently collected for a back-office system upgrade it completed in 2023 in partnership with TransCore.
The “Integrity” BOS2 solution included cloud-based processing and performance improvements and new features, such as cloud-based telephony, an interactive voice response system, and a mobile app. NCTA noted, “Since the new system was deployed, customers have responded positively to the improvements. Nearly 71% of all collected payments are made on the new website and app. Customers visiting the website has increased nearly 10% and the app has received more than 200,000 total downloads, setting a new industry standard for toll technology.” NCTA Executive Director JJ Eden commented, “The entire team is proud of the improvements we have made for millions of NC Quick Pass customers.”
TransCore “migrated 6 million customers, 9 million vehicles, 1.5 million tags, and over a decade of data to the newly installed Integrity system,” the company noted in a news release on the technology award.