The Maryland Transportation Authority (MDTA) board decided yesterday to give motorists an additional two weeks to take advantage of the Customer Assistance Plan, an opportunity to pay overdue tolls without incurring the attached civil penalties. “High participation” and a “last-minute rush” on customer service resources were the reasons given by the board for granting an extension through 11:59 PM on December 14. After that date, MDTA warned, it will resume routine procedures (including collection actions and vehicle registration suspensions) for enforcing toll payments. The Customer Assistance Plan was adopted last February after video toll customers complained about receiving batches of 2020 toll bills that MDTA had deferred as a pandemic relief measure.
