- RITBA Transitions To New Back-Office System This Weekend
- These are just some of the toll industry developments TRN is following.
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RITBA Transitions To New Back-Office System This Weekend
The Rhode Island Turnpike and Bridge Authority (RITBA) will temporarily suspend all customer service functions from Friday, October 25, to Monday, October 28, in order to complete its transition to a new back-office system. Transaction processing and billing functionality, transponder fulfillment, and customer service telephone and interactive voice response systems are all part of the upgrade. According to What’s Up Newp, the authority expects the system and its customer experience improvements to be operational by Tuesday. During the down time, customer service staff will be trained on the new systems, according to a RITBA news release.
Emovis, an Abertis subsidiary, received the contract to deploy the new tolling technology in 2022. The company, which has a long-term relationship with RITBA, implemented the system that is being replaced this weekend.
Abertis AET (All-Electronic Tolling) Emovis (Abertis Mobility Services) ETC Systems Rhode Island Rhode Island Turnpike and Bridge Authority (RITBA)These are just some of the toll industry developments TRN is following.
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