The North Carolina Turnpike Authority (NCTA) has released a Request for Proposals (RFP) seeking Technical and Price Proposals from qualified proposing Contractors (“Proposers”) capable of delivering Customer Service Center Operations (CSCO), supported by innovative Contact Center Technology (CCT) solutions that drive efficient customer service operations for the NC Quick Pass Program.
Mandatory Pre-Proposal Scope of Services and Sites Tour Meeting
Thursday, June 18, 2026
3:00 PM – 4:30 PM ET
Online via Web Conference
*See Part I, Section 2.1.1 and Part I, Section 3.1 of the RFP for additional meeting details.
Resources
• RFP Material: https://connect.ncdot.gov/business/Turnpike/Pages/CSCOpsRFP.aspx
• Pre-Proposal Meeting Registration Link: https://forms.office.com/g/PBHvjb9iqR
• NCTA Contact Email: ncta_csc_ops_rfp@ncdot.gov