Daily News Briefs, November 17, 2023

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Kansas Turnpike Seeks Vendor Input On Customer Service Kiosk

The Kansas Turnpike Authority (KTA) has issued a request for information (RFI) addressed to vendors interested in submitting information about a kiosk with the capability to accept customer back-office functions, bill payments and immediate toll transponder fulfillment. KTA’s intention is to understand how a kiosk can supplement a customer’s ability to continue to use cash to open and/or maintain their toll payment account and to have toll transponders issued from the machine. KTA encourages vendor partnerships to obtain a quality or speculative product. Non-traditional vendors from “other industries,” including educational institutions, are encouraged to submit a response. RFI responses are due by Friday, December 15, 2023, no later than 12:00 PM CST. The RFI document, which details requirements, is accessible online.

ETC Systems Kansas Kansas Turnpike Authority (KTA) KTAG Procurement of Tolling Equipment & Services


Federal Agencies Issue Rhysida Ransomware Alert

“Government Technology” reports, “Federal officials issued a warning [Wednesday] about the threat of Rhysida ransomware, which has made itself known since May 2023 through attacks on education, government, health care and several other sectors. The joint advisory from the Cybersecurity and Infrastructure Security Agency (CISA), FBI and Multi-State Information Sharing and Analysis Center (MS-ISAC) identified the threat actors’ known methods and steps organizations can take now to better protect themselves. Rhysida perpetrators conduct double extortion, demanding victims pay bitcoins to regain access to their data and avoid having it published online or otherwise exposed.” The article and the advisory attached to the federal warning announcement have detailed information about the actors’ methods and recommended defensive actions. It’s noted that Rhysida has been used in a ransomware-as-a-service model, “in which the ransomware developers lease out the malware to affiliates who conduct the attacks, with both parties sharing the ransom payment.”

Crime Beat Cybersecurity ETC Systems Information Technology Resources and Acquisitions


HCTRA Schedules Pre-Holidays Vehicle Safety-Check Event

The Harris County Toll Road Authority (HCTRA) announced that its Incident Response Team, which normally provides roadside assistance, will hold a vehicle safety-check event tomorrow for motorists who want to be prepared for the winter holidays season. Team members will check oil, coolant and windshield washer levels and tire pressure, and provide top-ups upon request. The event will take place at the agency’s Southwest Tag Store in Houston.

Customer Service Experience Harris County Toll Road Authority (HCTRA) Highway-Tunnel-Bridge Safety (Includes COVID-19 Impacts) Houston Metro Area Public Outreach And Communication


These are just some of the toll industry developments TRN is following.

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