customer service

Electronic Transaction Consultants (ETC Corp or ETCC) have been selected to do payment processing and a major part of customer service for the Utah DOT tolling on the I-15 Express Lanes through Salt Lake City.

Economists call it elasticity of demand, the response of customers to higher prices.

We have mistakenly described Faneuil, the company specializing in tolling customer service as a "largely Canadian company." Like many companies it has a complicated history. It has its origins in Chicago IL and then moved to Boston MA in the 1990s where it adopted the name The Faneuil Group.

It was then bought up by Canadians and became a North American  company in operations. At that point it was headquartered in Winnipeg, Manitoba.

Electronic Transaction Consultants (ETC) has been selected by Delaware River Joint Toll Bridge Commission to design and operate a new electronic toll customer service and violations processing center (CS/VPC). Violations processing is new to DRJTBC because so far they have gates in all their toll lanes. That however is changing with a move to open road tolling at the I-78 and I-80 toll bridges NJ-PA and the removal of gates at many single toll lanes.

Animated cartoons are a new medium. Walt Handelsman at Newsday in New York does them brilliantly. Here's a nice take-off of Hillary Clinton's 3am phone call featuring a voice activated call routing system installed at the White House to handle terrorist threats.

Our suicide bomber is all wired up but he gets the usual run-around while calling on his mobile phone trying to threaten to blow up a gopher in Uzbekistan.

ACS, the Dallas TX based computer services conglomerate says it has been awarded a 10 to 13 year renewal of its contract at the E-ZPass New York Customer Service Center. The contract described as worth "more than $500m" was put up for rebid last year but potential competitors said the incumbent was in an overwhelmingly strong position to win.

The contract is for ten years with a three year extension.