A Consumer Advocates Takes a Deep Dive on Rental Car Tolls and Fees

The Washington Post consumer advocate and travel columnist Christopher Elliott takes on tolls and fees charged by car rental companies in a look at the “suits and countersuits between BancPass and Highway Toll Administration (HTA).” Elliott writes, “Court documents suggest that car-rental customers pay millions in combined fees and tolls every year. David Centner, HTA’s chief executive, says that most of the money collected covers tolls, not fees,” while, according to the columnist, “Glenn Deitiker, president of BancPass, said he believes tolls and the related fees are a massive profit center for car-rental companies.”