Houston Chronicle reports that TxDOT believes its toll billing and customer service systems have improved, which is the reason it’s about to lift an eighteen-month moratorium on assessing penalty fees for overdue toll payments. However, as the newspaper notes, “During those 18 months . . . skepticism and frustration [have] set in with some drivers regarding tolls. From billing woes to bad customer experiences to higher tolls, many are starting to lash out.” A TxDOT spokesman says the agency has still not fully accepted the problem-plagued toll services system it outsourced to Xerox in 2014, but final improvements are expected over the next two months.
